Nortel Contact Centre Suite Supports IKEA to Improve Performance
Orlando, Florida (ots/PRNewswire) - - Seamless Customer Experience Through Multimedia Access Channels IKEA in the UK has deployed state-of-the-art contact center technology from Nortel(x) (NYSE: NT; TSX: NT) to speed the resolution of customer requests seamlessly across telephone, email and Web multimedia applications. The multimedia capabilities of the ...